Audiovisual Service Technician (Senior or Lead)
Boeing
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About this job
Company:
The Boeing Company
Boeing Defense, Space & Security (BDS) / Intelligence Systems (IS) is looking for a motivated and self-starting Audiovisual Service Technician (Senior or Lead) for our team based in Herndon, VA.
The Audiovisual Service Technician is to provide end user training, troubleshooting, and issue resolutions to a variety of government customers and work closely with AV engineers, AV installation technicians and other team members to ensure a smooth end user experience of all AV systems.
Position Responsibilities:
Perform onsite AV system troubleshooting, maintenance, and repair to ensure high levels of operational readiness
Provide meeting and event support including set-up, in-meeting assistance, and post event breakdown or support
Perform preventative maintenance and daily AV system checks
Provide technical support to the end users in person or by phone
Maintain and update system documentation and troubleshooting guides in Confluence, Jira, or other ticketing systems
Provide AV system user training
Escalate problems to Boeing Engineering staff and collaborate on troubleshooting for issue resolution
Complete and maintain training certificates from …