Diet Clerk
Advocate Health
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About this job
Major Responsibilities:
Diet Clerk: Perform all assigned duties on the daily tasklist.
1)Acts as a liaison between the patient/customer (e.g., nursing team members, patient, patient family members) and the Food Services department. Assists with on-boarding of new diet clerks and helps with administrative functions in diet office system.
2)Proactively communicates with patients during the meal order taking process utilizing appropriate customer service standards for patient interaction/communication.
3)Utilizes diet office computer system to place electronic card file (i.e., entering patient name and diet order) for each patient and takes patient meal orders as calls are received. Completes daily and monthly tallies as assigned. Runs end of shift reports in computer system. Assists with end of the week and end of the month patient meal statistics, nourhsment, and floor stock data.
4)Assists the patient with menu selection via telephone as necessary.
5)Provides basic diet information as patient interaction requires to facilitate patient understanding of foods that are compliant and non-compliant with diet order. …