Guest Services Associate

Major Responsibilities:
To emulate the concept of "customer service" while performing all related job duties.
2)Assist in establishing “customer service standards” policies and procedures.
3)Act as a resource person for all hospital associates and partners in customer service matters as well as acting in the role of guest advocate for all internal and external guests.
4)Assist in development of “customer service excellence” standards that not only meet but exceed customer expectations.

To partner flexibly with all team members in Guest Services and all departments in the medical center in order to meet the needs of our customers.
1)As a department under the umbrella of customer service, guest services associates will serve as liaisons for our patients and provide support to all departments as needed, by assisting with patient needs and concerns presented to us, resolution of patient issues when possible, application of service recovery when appropriate, connection with appropriate individual who can resolve the issue when necessary and other duties as needed. …